Privacy Policy
Last Updated: 05/25/2025 At Better Communities Counseling, your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, and protect your personal information—both in the context of our counseling services and when you visit our website.
1. Personal Information We Collect
We may collect the following types of information:
- Client Information: Name, contact details, date of birth, insurance information, health history, and treatment notes.
- Website Usage Information: IP address, browser type, pages visited, and other usage data collected via cookies and analytics tools.
- Communication Data: Information you provide via forms, email, phone, or other communication platforms.
2. How We Use Your Information
We use your information for the following purposes:
- To provide and coordinate counseling services
- To communicate with you regarding appointments, billing, or treatment
- To comply with legal and ethical obligations
- To improve our website and services
3. Confidentiality in Clinical Services
All clinical services adhere to HIPAA and relevant state laws. Your therapy-related information is kept confidential except in situations where disclosure is required or permitted by law, including:
- Suspected abuse or neglect of a child or vulnerable adult
- Danger to self or others
- Court orders or legal obligations
- Written consent from you to share information
4. Cookies and Website Tracking
We may use cookies and third-party tools like Google Analytics to understand how visitors use our website. This data is used only to enhance the user experience and is not linked to any personally identifiable information.
You can choose to disable cookies in your browser settings at any time.
5. Data Storage and Security
We take appropriate technical and administrative measures to safeguard your personal and health information against unauthorized access, alteration, disclosure, or destruction.
Protected Health Information (PHI) is stored securely in HIPAA-compliant electronic health record (EHR) systems.
6. Third-Party Services
If we use third-party platforms for scheduling, billing, or telehealth (such as SimplePractice, Zoom, or Stripe), these services have their own privacy policies and compliance measures. We ensure that any partners we work with meet applicable privacy standards.
7. Your Rights
You have the right to:
- Access and request a copy of your records
- Request corrections to your personal information
- Request limitations on how your information is used or disclosed
- Withdraw consent where applicable
- To exercise these rights, please contact us directly.
8. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect information online from minors without parental consent.
9. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Better Communities Counseling
1100 Lake Street, Ste 210H, Oak Park, IL 60301
[email protected]
708.726.8070
bettercommunitiescounseling.org